Roadside Assistance
From a tow to gas delivery, get the roadside help you need, right when you need it. Included with every Root policy.
What is Roadside Assistance?
Roadside Assistance is a service provided with every Root car insurance policy. Root customers receive 24-hour emergency roadside help if they ever find themselves stuck on the side of the road.
What does Roadside Assistance cover?
Here’s the help you can get with Root’s Roadside Assistance.
Jump-start
If your battery dies, we’ll provide a jump-start to get your vehicle moving again.
Towing
If your car breaks down, we can tow your car to a location you choose.
Fuel delivery
If you run out of gas, we’ll bring some to you.
Spare-tire installation
Need flat tire service? We can change your damaged tire out with your spare.
Lockout service
If you lock yourself out of your car, we’ll help you get back in.
Winching
If your vehicle gets stuck in sand or mud, we can pull your car out.
How much does Roadside cost?
Other roadside assistance plans, like AAA, require membership fees, but when you have a policy with Root, your Roadside Assistance is included. For vehicles on your policy, we cover any service up to $100, up to 3 times per vehicle, per 6-month policy period.
The only cost to you is if you ever need to request service more than 3 times during a 6-month policy period or if the service you request costs above $100. The good news is that most services cost less than that.
How does Roadside Assistance work?
Getting roadside help is simple—you can request it right through the Root app. Once you’ve requested help, you can choose to receive text updates about your service and to track your Roadside Assistance driver in real time. To request roadside service once you’re a Root customer, just open the app and select File a Claim at the bottom of your home screen. Then choose Roadside Assistance. If you owe anything, you can just pay through the app. Otherwise, it’s all taken care of for you.