Accidents happen
From fender-benders to cracked windshields and severe weather damage, we take care of you during the entire claim process—starting when you use the Root app to submit your claim.
Need to file a claim, but not a Root customer? File a claim online here.
How do I file a claim?
Go to the app
Answer a few questions about the accident.
Take pictures
Get as many angles as you can of your vehicle to show the damage.
Then it’s our turn
We’ll reach out to complete your claim.
We’ll stay in touch
We email you at every step of the insurance claim process. You can also use the app at any time to see status updates.
What’s next?
We’ll contact you
We’ll call you to complete your claim.
We look at the damage
This helps us know how much money you need for repairs.
We complete your claim
You may receive a check or electronic payment.
Get your ride back in shape
Pick your favorite shop to repair your vehicle. Or, you can search the Automotive Service Excellence site for reputable shops near you.
Need to report fraud?
Claim process was smooth and required minimal effort on my part.
Jason M.
I received a call and text from my incredibly attentive and professional adjuster. She handled it all, very timely.
Susan B.
They have been in constant contact with me every day! They make filing a claim really simple and fast.
Chenise W.