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Find answers to common questions, including what we look for in the test drive, how to pay for your policy, and how Root works.
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Homeowners insurance
Discover all the ways to cover your home, your stuff, and your safety.
Have a question about claims?
Hours & Address
Monday through Friday, 9 a.m. to 5 p.m. ET
Attn: Claims Department 80 E Rich Street, Suite 500, Columbus, OH 43215
Car insurance claims
File your claim 24/7 in the app or online.
New claims: 866-980-9431 Existing claims: 866-489-1985
Renters insurance claims
New claims: 866-980-9431 Existing claims: 866-489-1985
Root Home claims
File your claim 24/7 in the app
All claims: 844-208-0665
Need to file a claim, but not a Root customer?
If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim with Root online.
Do you need Roadside Assistance?
You can request Roadside Assistance in the app. It’s included as part of your policy. Learn about what we cover here.
Request new roadside service: Download the Apple iOS or Android app.
Email photos of receipts to: roadside@joinroot.com
Still have questions?
Our customer service team is here to help. You can reach us by phone Monday-Friday, 9 a.m. to 8 p.m. ET, and we do our best to return all emails within 48 hours. Phone number: 866 980 9431 Email: help@joinroot.com
Looking for more?
Employment verification requests
To confirm someone’s employment at Root, visit www.theworknumber.com/verifiers, or call The Work Number Client Service Center at 1-800-367-5690.